Troubleshooting

General questions about systems with issues

Stuck or possibly dead pixel
A stuck pixel is a bright dot of color that fails to update when neighboring pixels change. Stuck pixels are most noticeable when the rest of the screen...
Sun, 28 Jul, 2019 at 10:22 AM
Problem and solution: The LED remote does not work on my V3 prime case
If the remote does not change the lighting with the button on top pushed in or out then the first thing to do would be to check the LED remote receiver that...
Fri, 2 Aug, 2019 at 12:24 PM
How to remove Neuron drive enclosure
First, please refer to this solution article to remove the power supply shroud for your Neuron computer: https://helpdesk.originpc.com/a/solutions/articles/...
Sat, 3 Aug, 2019 at 12:33 PM
Overclock not reaching level set in BIOS
A recent windows update has caused many systems to artificially cap their processor speed based on a "recommended" speed from Microsoft. If your C...
Mon, 19 Aug, 2019 at 2:43 PM
Display Driver Uninstaller Guide
To download DDU Go to this link: https://www.wagnardsoft.com/DDU/download/DDU%20v18.0.1.5.exe  Once you have completed the download process, opening the...
Thu, 5 Sep, 2019 at 9:36 AM
Windows 10 start bar not working
If your Windows 10 start bar is not working or showing up please try the following. Check and repair corrupt Windows files 1. Launch Task manager P...
Mon, 14 Oct, 2019 at 11:39 AM
My Wi-Fi Speeds are slow, what do I do?
1)Install any antennas that may have come with the system 2)Check your drivers with us (Call us 305-971-1000, 1-877-674-4460 for International,  or e-mail ...
Thu, 13 Feb, 2020 at 11:49 PM
Windows Updates Stuck
Windows Updates can sometimes get stuck but you have a few options.  There's no need to panic. You can simply resume updates by downloading Windows...
Thu, 27 Feb, 2020 at 5:06 PM
I have no Internet on my Origin PC!
1)Install any antennas that may have come with the system and/or plug in an Ethernet jack 2)Check your drivers with us (Call us 305-971-1000, 1-877-674-446...
Thu, 6 Feb, 2020 at 5:56 PM
DPC Watchdog Violation error - what do I do?
DPG Watchdog Violation (DPC_Watchdog_Violation) aka WATCHDOG_STOP_ERROR is a common error that can happen in Windows. Usually caused by old SSD firmware...
Thu, 13 Feb, 2020 at 11:18 PM