Troubleshooting

General questions about systems with issues

I am seeing a message that says "Can't access board" and/or my LEDs won't respond to the remote control/Sentinel.
Remote Control If the remote control doesn't respond, the battery may need replacement. Make sure the IR sensor is not obstructed and that you...
Thu, 11 Jan, 2018 at 10:57 PM
I am getting a CPU Fan Speed error on boot up, what should I do?
The CPU Fan Speed error is common error due to the usage of the liquid cooling, and not a regular aircooled method on our systems.  Enter the BIOS, swi...
Sat, 14 Apr, 2018 at 2:33 PM
Sentinel isn't responding or I'm getting a "An Instance of this driver is already running" when trying to launch the app.
The application may already be running, check that it is not already on your notification taskbar listed in the grid of icons on the lower right side. Dou...
Thu, 19 Oct, 2017 at 12:02 PM
I am having issues with my display, graphics card, drivers, or related software.
Try reinstalling your DirectX software, if you're having trouble with applications that require the GPU for processing or rendering. https://suppor...
Thu, 21 Dec, 2017 at 9:16 AM
I am hearing a loud fan noise or my fans are malfunctioning, what can I do?
Sometimes, the fans may come loose on the bearing, the best thing to try is removing the fan gear from it's housing and pop it back in. Check which fan...
Sat, 6 Jan, 2018 at 3:20 PM
I have no video signal, what should I do?
Check all cable connections from your monitor to your system and make sure they are not loose or improperly connected. Confirm that you are not conne...
Thu, 23 Nov, 2017 at 5:13 PM
I have no sound coming from my speakers or from my microphone, what should I do?
First, confirm you are connected to the proper speaker output. If you purchased a sound card and are not using the built in motherboard audio, make sure...
Wed, 20 Dec, 2017 at 11:23 AM
I am unable to connect to my network, internet, or have connection issues, what can I do?
There may a conflict on your network, please try restarting your modem, router, network and computer first. Check that connections aren't loose, such a...
Mon, 13 Nov, 2017 at 5:40 PM
I am seeing a message on boot, "Overclocking Failed! Please enter setup to reconfigure system.","All settings have reset to default values." or have lost overclocking settings.
You may have experienced a power loss due to a BSOD, unplanned reset or external outtage. To reload the settings follow the instructions for your particular...
Thu, 22 Dec, 2016 at 3:54 PM
How to make sure the webcam on my ORIGIN Laptop is working?
For the EON series laptops the function key combination to turn on the webcam is FN+F10, you should see a visual queue on the display for the webcam turni...
Tue, 13 Sep, 2016 at 5:48 PM