FAQ

Default solution folder, feel free to edit or delete it.

How do I create a new backup image?
1. With the PC or notebook powered off plug in the USB Flash drive. Turn the system on and press (F8 for Asus motherboards, F11 for MSI motherboards, or...
Wed, 21 Sep, 2016 at 10:54 AM
Do I have to pay for shipping for warranty repair if I live outside the United States?
Yes, International customers are responsible for all charges relating to shipping of any replacements part or system needing repair. For more information pl...
Fri, 19 Feb, 2016 at 4:27 PM
How to add a hard drive to Windows 10
Steps to add a hard drive to This PC in Windows 10: Step 1: Open Disk Management. Step 2: Right-click Unallocated (or Free space) and choose New Simple Vo...
Thu, 8 Jun, 2017 at 3:30 PM
How to change the drive letter in Windows
Steps to change drive letter in Windows: Step 1: Open Disk Management. Step 2: Right-click a hard drive and choose Change Drive Letter and Paths in the co...
Thu, 8 Jun, 2017 at 3:33 PM
EVO 15S: When I plug in the AC charger and start charging battery, why does the system show "(plugged in, not charging)" even if the battery capacity is not full?
Please check the battery capacity before connecting the AC adapter. If the battery capacity is higher than 90%, the system won’t start charging the battery....
Wed, 16 Aug, 2017 at 2:31 PM
Laptop Fan Profile
If your system is shutting down or running hot but it sounds like the fans are not kicking up or running properly you may need to adjust the fan profile set...
Tue, 24 Oct, 2017 at 7:33 PM
How to utilize the thunderbolt port on my notebook.
The Thunderbolt/USB 3.1 Type C port can be utilized in different ways, you can manage one port or both, depending on the system. A device it may require cha...
Thu, 9 Nov, 2017 at 11:08 AM