ORIGIN PC Helpdesk

Getting Started 8

• How do I unbox my ORIGIN PC system?
• Where do I plug in the monitor cable on my new system?
• What do the buttons on the top of my Genesis/Milleniium do?
• I did not receive promotional codes/items with my order, what can I do?
• How do I activate Windows? Where is my Windows key?

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FAQ 18

• Help with the Origin client and Electronic Arts games.
• How do I recover my system using the ORIGIN PC USB Recovery system?
• How do I install an SSD hard drive into the Hot Swap bay tray? (Millennium and Genesis models only)
• Do I need to refill my Origin FROSTBYTE Sealed Liquid Cooling Systems?
• My system is out of warranty do I still get any support?

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Troubleshooting 23

• I am seeing a message that says "Can't access board" and/or my LEDs won't respond to the remote control/Sentinel.
• I am getting a CPU Fan Speed error on boot up, what should I do?
• Sentinel isn't responding or I'm getting a "An Instance of this driver is already running" when trying to launch the app.
• I am having issues with my display, graphics card, drivers, or related software.
• I am hearing a loud fan noise or my fans are malfunctioning, what can I do?

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Maintenance 6

• Where can I find the drivers or software for my system?
• Clean Install Windows Guide
• Frostbyte removal/Installation instructions
• Refilling the Cryogenics Liquid Cooling Systems.
• Thermal paste replacement/Overheating prevention

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