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Knowledge base
General
Getting Started
15
How do I unbox my ORIGIN PC system?
Where do I plug in the monitor cable on my new system?
I did not receive promotional codes/items with my order, what can I do?
How do I activate Windows? Where is my Windows key?
Is it possible to purchase an extended warranty?
See all 15 articles
FAQ
70
Help with the Origin client and Electronic Arts games.
How do I recover my system using the ORIGIN PC USB Recovery system?
How do I install an SSD hard drive into the Hot Swap bay tray? (Millennium and Genesis models only)
Do I need to refill my Origin FROSTBYTE Sealed Liquid Cooling Systems?
My system is out of warranty do I still get any support?
See all 70 articles
Troubleshooting
51
I am seeing a message that says "Can't access board" and/or my LEDs won't respond to the remote control/Sentinel.
I am getting a CPU Fan Speed error on boot up, what should I do?
Sentinel isn't responding or I'm getting a "An Instance of this driver is already running" when trying to launch the app.
I am having issues with my display, graphics card, drivers, or related software.
I am hearing a loud fan noise or my fans are malfunctioning, what can I do?
See all 51 articles
Maintenance
13
Clean Install Windows Guide
Frostbyte removal/Installation instructions
Thermal paste replacement/Overheating prevention
TPM Update
How should I clean my keyboard?
See all 13 articles